For continental US orders, we ship almost entirely via UPS ground service. For Hawaii, Alaska and Canadian orders, we will ship either via UPS or USPS which ever is most economical at the time of the order. For all other International orders, please contact us for shipping quote and shipping methods available.
Under normal circumstances, most orders will ship within 48 hours (excluding weekends and holidays). However there may be circumstances which may delay your shipment (i.e. large quantity orders, weather conditions, missing inventory items or other circumstances beyond our control) in this case, we will ship your order as soon as possible.
Once your order has shipped you will receive an UPS tracking information. Majority of our shipments are shipped from zip code 68124.
Our goal is that you are completely satisfied with your purchase. If you are not satisfied with your purchase, simply return your merchandise within 30 days of the order date for a refund. You may also return items for exchange. Call 800-973-1311 or email firstname.lastname@example.org to get a RA (returns authorization) number. Once you receive the RA # please ship to: Infopak International Inc. ATTN: Returns c/o Firespring RA#___________, 1515 S. 75th St., Omaha NE 68124. (Note: Original and return shipping charges are non-refundable unless Infopak International Inc made the mistake of shipping the incorrect items. Items that are returned must be in their original condition in order to receive credit, which will be in the form of the original payment. Refunds and/or credits will be issued within 7 business days of receipt.)